Privacy Policy of Tunas Friends Application
("Privacy Policy")
This Privacy Policy is effective as of August 26, 2021.
A. Introduction
B. About this Policy
C. Your Rights and Preferences
D. Personal Data We Collect
E. Purposes of Personal Data Collection
F. Sharing Personal Data with Third Parties
G. Data Storage and Deletion
H. Transfer of Personal Data to Other Countries
I. Securing Personal Data
J. Changes to Privacy Policy
K. How to Contact Us
L. Consent
A. Introduction
Thank you for visiting the official Toyota Application. We provide the Tunas Friends Application to support the Toyota dealer network in serving loyal Toyota customers to enhance their experience with Toyota vehicles.
Through the Tunas Friends Application, PT. Toyota-Astra Motor ("TAM") and/or Third Parties collaborating with TAM (collectively referred to as "Third Parties" or "we") aim to provide the best experience for you to obtain comprehensive information about the Products and Services we offer. Therefore, we need to understand your information search and transaction routines to provide specialized services for you. Your privacy and the security of your personal data are always important to us, as we respect your privacy rights. Therefore, we want to transparently explain how and why we collect, process, analyze, use, store, destroy, and share your personal data, when and how you choose to share it. We understand the importance of protecting Personal Information (as defined in the definition of Personal Information under applicable laws and regulations) and are committed to safeguarding Personal Information.
If you, under applicable laws and regulations, are a minor, under guardianship, or require a guardian, you are required to include your guardian or representative to read and approve this Privacy Policy and agree to your use of our products and services based on the terms and conditions of this Privacy Policy. In cases where direct consent from your guardian or legal representative is required, you must obtain that consent at your own responsibility.
This Privacy Policy is an essential and inseparable part of our products or services, without which our products or services will not function as intended. Therefore, if you do not agree to this Personal Information Policy, or if your guardian or legal representative does not agree to this Personal Information Policy, you cannot use our products or services.
By filling out forms and/or accessing this Tunas Friends Application, you consciously and voluntarily give your consent to TAM for your personal data. This information will explain in detail the purpose and objectives of the Privacy Policy below.
B. About the Privacy Policy
From time to time, we may develop new services or offer additional services. If the new service or additional service results in a material change from the initial approval in how we collect or process your personal data, we will provide further information or additional terms or policies to you through pop-up notifications in the account profile mailbox section of the Tunas Friends Application and request your consent again for the personal data we will collect, process, analyze, and use for the new or additional service. When we introduce new services or additional services, these services will be subject to this Privacy Policy.
The purpose of this Privacy Policy is to:
1. Ensure that you understand what personal data we collect from you, the reasons why we collect, process, analyze, use, store, destroy, and share it;
2. Explain how we use the personal data you share with us so that we can provide the best experience for you when using the Tunas Friends Application; and
3. Explain your rights regarding the personal data we collect and process and how we will protect your privacy.
We hope this Privacy Policy can help you understand our commitment to you. For further explanations of the terms used in this Privacy Policy, you can visit our Privacy Center in the Tunas Friends Application. For information on how to contact us if you have questions about your personal data, you can refer to Section 11: How to Contact Us below.
C. Your Rights and Preferences
We are happy to offer transparency to help you exercise these rights. Unless limited by applicable law, your rights include:
1. Right to access – the right to be informed about, and request access to, your processed personal data;
2. Right to rectification – the right to request us to change or update your personal data if it is inaccurate or incomplete;
3. Right to erasure - the right to request us to delete your personal data;
4. Right to restriction - the right to request us to temporarily or permanently stop processing all or part of your personal data;
5. Right to object:
- The right to, at any time, object to the processing of your personal data by us for reasons related to your specific situation;
- The right to object to the processing of your personal data by us for direct marketing purposes;
6. Right to data portability - the right to request a copy of your personal data electronically and the right to transmit that personal data for use in another third-party service; and
7. Right not to be subject to automated decision-making - the right not to be subject to a decision made solely based on automated decision-making, including profiling, where that decision may have a legal or similarly significant effect on you.
To help you learn more about these rights, easily exercise them, and record your preferences regarding how we use your personal data, we provide the following resources:
1. Privacy Settings (accessed through your account page) - you can apply your preferences regarding the processing of specific personal data, and the 'Download Your Data' automatic function to download basic information about your account and usage.
2. Privacy Center - provides an easily accessible central location where you can obtain more information about how we use your personal data, your rights regarding your personal data, and how to exercise those rights.
3. Cookie Policy - provides you with more information about how we use cookies, including for advertising based on your interests. You can also find information on how you can manage your cookie preferences and opt-out of certain types of tracking.
D. Your Personal Data We Collect
We have outlined in the table below the categories of your personal data that we collect and use and how we collect them:
The table below explains the personal data collected when you register on the Tunas Friends Application:
|
Personal data categories |
Category explanation |
|
User Data |
Here is the personal data provided by you or collected by us. Depending on the data, it may include the username, email address, phone number, ID card (KTP), family card (KK), tax identification number (NPWP), purchase history and details, dealer and product preferences. Some personal data that we may ask you to provide is necessary for you to receive further information about Toyota. You also have the option to provide additional personal data to us so that you can personalize your account further. The personal data we collect includes: Username, Email address, Phone number, KTP, KK, NPWP, Purchase history, Dealer and Product preferences. It's important to note that the collection of some personal data is required for specific purposes, such as receiving detailed information about Toyota. Additionally, you have the choice to provide additional information to enhance the personalization of your account. |
The table below
explains the personal data collected when you access or fill out forms in the
Tunas Friends Application:
|
Personal data categories |
Category explanation |
|
User Data |
The following is your personal data that we may collect when you access and/or use the Tunas Friends Application, including: 1. Information about your interactions on our application, such as your search results (including the date and time of your requests); 2. Conclusions about your interests and preferences based on your access to our application; and 3. Specific technical data, which may include: a. URL information; b. Online identifiers, including cookie data and IP addresses; and/or c. Information about the type of device you are using, such as unique device ID, network connection type (e.g., wifi, 3G, LTE, Bluetooth), provider, device network and performance, browser type, language, information enabling digital rights management, operating system; d. Device attributes of devices on your wifi network that can be connected to the Tunas Friends Application (such as speakers); e. Your approximate location, which can be derived or inferred from specific technical data (such as your IP address, your device language settings, or payment currency), to comply with geographical terms in our license agreement and provide content and personalized advertising specifically for you; and f. Data generated by motion or orientation sensors (e.g., accelerometer or gyroscope) necessary to provide specific features of the Tunas Friends Application to you. g. Transaction data that occurs within the Tunas Friends Application. |
|
Verification data customer |
For access to our Tunas Friends Application, we may use third-party mapping applications (such as Google Maps) and/or your device's location services to assist you in verifying your address. |
The table below describes the personal data that you choose to share with us so that we can provide additional features/functionality to you.
|
Personal data categories |
Category explanation |
|
Payment and Purchase Data |
We may collect certain personal data when you register for the Trial Program or purchase our Paid Subscription Program anywhere (as defined in the Terms and Conditions of Use) or make other purchases through the Tunas Friends Application. The type of personal data collected will vary depending on the payment method (e.g., directly through a mobile network provider or through billing) but may include information such as: 1. Name; 2. Date of birth; 3. Postal code; 4. Residential address; 5. Mobile phone number; and 6. Details of your purchase and payment history. |
|
Contest, Survey, and Draw Data |
When you complete a form, respond to a survey or questionnaire, or participate in a contest, we collect the personal data you provide. |
The table below explains the personal data collected from third-party sources. We collect personal data about you from various third-party sources. These third-party sources vary over time and include the following:
|
Category of Third-Party Sources |
Category explanation |
|
Authentication Partners |
If you register or log in to use our services using third-party credentials (such as Facebook), we will retrieve your information from that third party to assist you in creating an account with us. |
|
Technical Service Partners |
We collaborate with technical service partners who provide specific data for us, such as mapping IP addresses to approximate location data (e.g., city, country), so that we can deliver comprehensive information, content, and features. |
|
Payment Partners |
If you choose to pay for a service or feature with a bill, we may receive data from our payment partners so that we can send your bill, process your payment, and provide you with what you purchased. |
|
Advertisers and other advertising partners |
We may obtain certain data about you, such as cookie IDs, mobile device IDs, or email addresses, and conclusions about your interests and preferences, from advertisers and specific advertising partners that enable us to deliver more relevant ads and measure their effectiveness. |
E. For What Purposes We Use Your Personal Data
When you use or interact with the Tunas Friends Application, we use various technologies to process your personal data that we collect for various reasons. We explain in the table below the reasons why we process your personal data, the relevant legal basis we use to lawfully process your personal data, and the categories of personal data (found in Section 4 "Your Personal Data We Collect") used for the following purposes:
1. To handle order acceptance, settlement processing, delivery, after-sales service, repairs, products and services, etc.
2. To contact customers.
3. To respond to customer inquiries or requests and confirm customer identity.
4. To operate, record, and announce events related to our products and services.
5. For announcements, advertising, and promotional activities regarding our products and services (including email newsletters and announcements).
6. For the design, research, development, or improvement of products/services, as well as market research and analysis.
7. To engage in any additional business related to the above.
F. Sharing Your Personal Data
We will share your personal data with any Third Party to carry out our day-to-day business operations and to enable us to continue to provide information services to you. Information that we can share with Third Parties, TAM will disclose or provide Personal Information to Third Parties while still paying attention to the following:
1. Disclosure is made with the customer's consent.
2. Disclosure or submission is made as required by applicable laws and regulations.
3. Disclosure is made in a manner that does not allow the identification of individual customers, such as statistical data.
4. Disclosure or provision is made to Third Parties as far as necessary to achieve the purposes of use as specified in Section 5: For what purposes we use your personal data. In this case, we will exercise all necessary supervision and ensure that Third Parties take preventive measures, such as making an agreement with Third Parties about handling Personal Information.
G. Storage and Deletion of Data
We store your personal data in encrypted form for legitimate and essential business purposes, such as maintaining our Tunas Friends Application service, making business decisions based on data, and accessing our Tunas Friends Application. We keep some of your personal data for a minimum of 5 (five) years and no longer than required by applicable regulations.
If you request, we will delete your Personal Data so that the data no longer identifies you, unless we are legally allowed or required to retain certain personal data or retain data by anonymizing data or applying pseudonymization, including in the following situations:
1. If we need to keep personal data to fulfill our legal, tax, audit, and accounting obligations, we will keep the necessary personal data for the period required by applicable law; and/or,
2. If required for our legitimate business interests, such as preventing money laundering crimes or ensuring the security of our users.
H. Data Transmission to Other Countries
We will share your personal data globally with Third Parties to carry out activities and achieve the goals mentioned in this Privacy Policy. We may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Therefore, your personal data may be subject to privacy laws different from those applicable in your country.
In that case, we will ensure that the transmission of your personal data is carried out in accordance with applicable privacy laws and, in particular, contractual measures.
For further explanations about the security measures we use to protect your personal data, you can refer to Section 10 'Protecting your personal data' of this Policy.
I. Protecting Your Personal Data Security
We are committed to protecting the personal data of Tunas Friends Application users. We implement appropriate technical measures to help protect the security of your personal data; however, please understand that no system will be entirely secure. We have implemented various policies, including pseudonymization policies, encryption, access, and storage to keep personal data safe from unauthorized access and unnecessary storage of personal data in our systems.
Your password protects your user account; therefore, we encourage you to use a strong and unique password for your account and never share it with anyone, limit access to your computer and browser, and log out of your account after using the Tunas Friends Application.
J. Changes to This Policy
There are times when we may change this Policy. If we make material changes to this Policy or changes from the original intent and purpose of collecting information previously obtained, then we will provide a notice that you can easily understand, for example, by displaying a prominent notice on the Tunas Friends Application and/or by sending an email. We may notify you in advance.
Therefore, make sure you carefully read this notice. If you want to know more about this Policy and how we use your personal data, you can visit the Privacy Center at https://www.toyota.astra.co.id/privacy-policy for more information.
K. How to Contact Us
Thank you for reading our Policy. If you have questions regarding this Policy, you can contact our Call Center using the 'Contact Us' form or via email at the following address:
- 24 Hour Service
- Phone: 1500-790
- Email: info@tunasgroup.com
L. Consent
By this, I consciously, voluntarily, and having read carefully and studied the matters outlined in this Privacy Policy, acknowledge and agree to the matters stated in the Privacy Policy in the form of a signature and/or in the form of an "accept/yes" click in the electronic system owned/provided by us.